The Plush Philosophy
At Plush Hairdressing we believe in providing our guests with an enriching and rewarding service or it’s simply not worth doing. We pride ourselves in attention to detail and are dedicated to providing an experience that extends beyond your time in the salon.
We choose to use only the best quality products to ensure we are able to provide the most diverse range of high-quality services, guaranteeing that each individual’s needs are catered for both in the salon and at home.
We look after our guests with integrity, professionalism and class. We believe that suitability is paramount and take great care in ensuring our team are provided with regular educational and experiential opportunities, in turn enabling them to offer our guests styles that are edgy, clean, classic, seasonal and directional.
We expect our team members to give others the respect and sincerity they expect themselves. Customer service is the heart and soul of our business and an element we aim to continually master, ensuring the ultimate Plush experience.
We believe that we’re all responsible for the ethical disposal of any waste produced by a product or service we choose to consume. Through our involvement in the Sustainable Salons comprehensive resource recovery program, we’re able to repurpose up to 95% of our salon waste. We are passionate about partnering with Sustainable Salons and our clients to take action in caring for the environment and our community. When you visit the salon for your Plush experience, a $3 Green Fee will be added to your bill to go toward supporting a range of important sustainability and community initiatives.
Salon plastics (including soft plastics) are recycled into outdoor furniture, underground sheeting to protect the NBN and closed-loop consumer products such as eyewear frames, coasters and pet leashes!
Collected ponytails are redirected to charitable wig-making services and organisations to provide wigs for those suffering from alopecia or cancer, while hair clippings swept up from the salon floor are made into Hair Booms used in oil-spill clean-up operations.
Proceeds from the sale of salon paper and metal products (including foil) for recycling are donated to OzHarvest and KiwiHarvest to fund meals for disadvantaged people – donating more than 2,000 meals every month!
Link here to the program explained https://sustainablesalons.org/videos
The Fine Print
If you are joining us for your first Plush experience, you will be required to pay a $50 deposit for each service (eg: colour and cut will require a $100 deposit) when booking your appointment. If you cancel your appointment less that 24 hours prior or fail to turn up to your appointment, we will retain your deposit. When booking your first cut with our stylist team, your service will be charged as a restyle to reflect additional time both in consultation prior to your cut and in personalising your style to finish. With the exception of a cut appointment that is booked in excess of 3 months between visits, all cut services thereafter will be at the regular cut price.
How you take care of your hair both before and after your colour service will impact the quality and longevity of the result. When having your colour service, we recommend that you do not shampoo for 48 hours afterwards to ensure the cuticle is able to fully close and retain the colour as best as possible. In the event that the you do not follow our recommendations for at home hair care, the results of your colour can not be guaranteed.
Where silicon build up is present on the hair from your chosen product use prior to your colour service, we can not guarantee the quality of the result of your colour. Equally so, significant colour build up from at home colour application or previous colour work not carried out at Plush Hairdressing may impact the quality of your colour result or, in some case, impede us from being able to proceed with the colour service you have requested. We will use our professional skills and experience to recommend the best course of action to achieve the desired outcome. This process may require additional services or, in some cases, multiple service visits.
Our recommendations are provided to both protect the health of your hair and scalp and achieve a favourable outcome in the event that your desired outcome is not achievable.
SMS appointment reminder messages are sent out to our guests both for their convenience and to ensure we are able to make the most productive use of our time as a business. We ask that you follow the directions in your SMS message to confirm your appointment and, should you need to make changes to your booking we ask that you call the salon directly more than 24 hours prior to your booking time. Appointments that are not attended or cancelled on the day of the booking will incur a cancellation fee of $50 per service which will be placed on the clients account and required to be paid prior to their next booking. A deposit of $50 per service will be requested at the time of booking for any new clients or clients who have failed to present for booked appointments on more than one occasion.
In accordance with our requirements to provide a safe workplace for our team and a harmonious environment for our guests, Plush Hairdressing reserves the right to ask guests to vacate the premises in the event that their behaviour is in any way demoralising or unsafe towards other guests or team members.
We also reserve the right to refuse to perform a service if we believe that the result for the guest afterwards will reflect unfavourably on Plush Hairdressing and the work that we do.
Plush Hairdressing may refuse appointments to guests who have been known to give negative reviews or made defamatory comments in any public forums, including social media.
ALL DEBIT AND CREDIT CARDS ACCEPTED INCLUDING AMEX
Become a budget queen and set aside some funds each week to put towards your regular visits to the salon as well as your at home hair care regime. With these packages, those big jobs won’t feel any different to the maintenance visits in between and you won’t be tempted to reach for the supermarket alternatives either. If you can’t find a package to suit your budget, contact the salon and we’ll create a tailor made package to suit your needs and your budget.